frequently asked questions
Order line item status explained
【Pending paymentIf you submit an order without selecting a payment method or Alipay/enterprise-to-business payment, but the payment has not been completed, the order progress will be displayed: Pending payment
【To be confirmedYour submitted corporate payment, our company has not yet confirmed, the order progress display: to be confirmed
【To be shippedThe order you submitted has been paid, and the order progress is displayed: to be shipped
【Pending receiptThe order you submitted, our company has shipped, and the order progress is displayed: to be received
【was done】The system will automatically confirm the receipt of the order you submit 14 days after you confirm receipt or delivery, and the order progress will be displayed: completed
【It has expired】If you submit an order that exceeds 2 hours/48 hours, select Alipay/Enterprise offline public payment, but do not complete the payment, the order will be automatically canceled, and the order progress will be displayed: invalid
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